Refund policy

At The Colorful Kingdom, customer satisfaction is very important to us. Our goal is to provide you with a gorgeous and well-made wig that meets our high expectation of workmanship and quality. All our wigs are thoroughly inspected before shipment to ensure that you receive a wig that meets our high standards. We make every attempt to represent our products accurately and want our customers to be happy with their purchase. We understand, though, that in some cases customers may request a return.

We have a 30-day free return policy, which means you have 30 days after receiving your item to request a return at no cost. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, click HERE to initiate the request. Once your return is accepted, we’ll send you a return shipping label via email, as well as instructions on how and where to send your package. 

Please note items sent back to us without first requesting a return will not be accepted, and we are not able to process refund and return for rejected delivery.

Damages and Issues

Please inspect your order upon reception and contact us HERE immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards. We also will not be able to provide refund for the delivery fee.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.